AGREEMENT

Store Name

Sonny Angel Official Store

Managed By

Dreams Inc.

Managing Director

Toru Soeya

Location

〒169-0075
Hattatsu Bldg. 2F, 3-14-3, Takadanobaba, Shinjuku-ku, Tokyo JAPAN

TEL

03-5332-3955

FAX

03-5332-3866

Email

Please inquire using our CONTACT form.

Website

http://www.sonnyangelstore.com/

Products Sold

Mini-figures and other items

Sales figures

All products are sold while supply lasts. We make every effort to keep inventory availability information up to date on the site. In the rare occurrence when product you ordered is out of stock, we will contact you by phone or e-mail.

Need to pay with the exception of goods

Delivery fees are charged for pay on delivery.

Order expiration date

Within 7 days. If payment is not received within 7 days of placing the order, the order will be cancelled.

Delivery time

After payment is confirmed, we will be shipped within 1-3 business days.

Regarding Defective Product and Return Policy

Returning Products

All sales are final. We do not accept returns.

Defective Products

If you received a damaged, defective, or incorrect item, please inquire within 7 days of order arrival using the contact form with photos and a brief description of your issue. We will check our stock and exchange it with a brand new or similar product. (For Overseas Customers：Refunds may be issued if the product is deemed to be defective.) Due to hand worked elements during the manufacturing process, variations between Sonny Angel figures (i.e., paint, color, lines, etc.) is normal and not considered defective. Please understand that after this period（7 days from the date of delivery), we cannot accept any requests for exchanging products.

Cancellation and Refunds

In case of independent cancellation of goods (i.e., refusal of acceptance, long-term absence,address Incorrect) we will cancel and disable the relevant accounts. When refunds are issued based on agreed-upon customer request, only the product price will be refunded. Shipping, wrapping, and other handling fees are non-refundable.

We accept returns and exchanges of defective products only for customers in Japan and in countries where we do not have an authorized distributor, as well as for customers who purchase from our online store.

We cannot accept requests from customers who:
Live in Japan, and have bought the item at other retail stores.
Overseas customers who buy at Sonny Angel Store, but live in a country which has an official distributor.

For customers who have bought Sonny Angel items any other retail stores, please inquire the store directly for refunds/replacements.

For overseas customers
If overseas customers buy products at Sonny Angel Store, the official distributor in their country cannot take responsibility for these products as they were not purchased through the distributor. We advise that you purchase Sonny Angel products directly from retail stores or distributors located in your country.

List of Sonny Angel international distributors here http://www.sonnyangel.com/store/

About Payments

Payments

sonnyangelstore.com requires credit card payments to process your order. Credit Card customers must enter their CVV (code on back of card) to complete a transaction. Bank transfer and Cash on Delivery can't use from outside of Japan.

Due Date for Order Payments

Credit Card : Please make the payment within 7 days after the order was made.